Over his 20+ year career, he’s helped brands like FedEx, Southwest Airlines and the HandsOn Network shape their experience.
Most recently, as a keynote speaker and brand and customer experience consultant, Matt has helped thousands of business leaders learn how to deliver experiences that create loyal customers and loyal employees—all through the power of simplicity.
He’s host of the globally ranked SIMPLE brand podcast where he features bestselling authors and thought leaders to help listeners simplify their customer and employee experience.
His insights have been featured by MarketingProfs, Customer Experience Magazine, Call Center Helper Magazine and News Channel 5 Nashville.
Matt currently sits on the board of directors for CX Accelerator, serving the global Customer Experience community.
In his current role, Matt is bringing his passion and expertise to help deliver amazing experiences to Brand Builders Group clients so they can make an even greater impact on the world.